Terms and Conditions

Tidy Maid Service Terms 

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Payment Policy

Payments are due before or on the day of your scheduled cleaning date for new and recurring customers. Customers are more than welcome to pay in advance. New customers booking preservation fee will be $50. Your deposit fee will go toward the final cost of your cleaning cost. You can pay online, by phone, or by automatic payments for recurring cleaning services. Payments are due before cleaning begins. We accept credit, debit, cash, or checks, and other forms of payments below. Tips are not included in your cleaning fee. You're not obligated to tip cleaners. However, tips are welcome. You can tip cleaners in cash or submit tips to Tidy Maid Cleaning Service for distribution to your cleaning crew. We appreciate your service and cooperation. 

Cancellation Policy

We provide our customers with an adequate time frame for service cancellation. If you are scheduled for cleaning and would like to cancel for any given reasons, please call us within 24 hours of your scheduled cleaning date and time. It's only fair to our cleaners to provide them with enough notice of cancellation. Please be advised you will be charged $50 for late cancellation. Please call within the time frame given to avoid the $50 late cancellation fee. You can also shoot us an email for cancellations with the subject title appointment cancellation. We understand there are situations that can arise in life.  Please give us a call or have someone call on your behalf for cancellation. We hope you understand and thanks in advance. 

Service Agreement

Tidy Maid Cleaning Service is a contract-free cleaning company. There are no long term binding contracts. You can cancel at any given time with enough notice for the cancellation of the service. Our cancellation policy for residential cleaning and event cleaning is 24 hours notice. Our cancellation policy for commercial cleaning is a four-day cancellation policy. Tidy Maid Cleaning Service keeps a service agreement on file. Our service agreement form includes your preference cleaning requirements based on your cleaning options from your initial assessment. At the time of your assessment, we will go over the assessment agreement form together. You can request a copy to be sent to your email.


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When you subscribe to Tidy Maid cleaning Service Newsletter you are authorizing our company to email you our monthly newsletters. Our newsletters are delivered once a month. Tidy Maid's newsletter will include cleaning tips, discounts, and cleaning topics. We will also share with you information from our Tidy Maid Cleaning for a Cause raffle.


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When you sign up to our site by becoming a site member you authorize Tidy Maid Cleaning Service to email you booking confirmations. You can book and cancel appointments from your profile page. You will receive email communications for bookings or cancellations. You will only receive emails about appointments scheduled or canceled from your profile page. You can utilize our sign up page for bookings.


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By completing our quote form online you are authorizing Tidy Maid Cleaning Service to use the information given for quote estimate purposes. You're also authorizing Tidy Maid Cleaning Service to contact you directly based on your interest in service for a price quote. Quotes given over the phone can vary from the actual fixed price. Our final price is determined by our assessment walk-through. We're happy to provide you with a cleaning quote.


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By making payments online through our payment system you're authorizing Tidy Maid Cleaning Service payment affiliates PayPal, G-Pay, and square to process payments on your behalf. When you call via phone to pay for cleaning services you're authorizing Tidy Maid Cleaning Service to process your payments through our payment system square. Square, PayPal, and G-pay are trusted companies.  We accepted other payment sources as well.


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By booking an in-office or home assessment from the Tidy Maid Cleaning Service booking page you're providing us with the information needed to set up an in-office or home assessment. Therefore, you're authorizing Tidy Maid Cleaning Service to contact you to confirm your booking information. Finalized bookings will result in an in-office or in-home walk-through to evaluate your cleaning needs and requirements.

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Tidy Maid Cleaning Service provides cleaning services to New York and Georgia's residents and business owners. The services we provide are cleaning services for Airbnb, apartment, house, post-construction, event, rental, and office. We're here for you!

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